Betfair jokers! Read from bottom up (ooerr!)

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Rivher
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Betfair jokers! Read from bottom up (ooerr!)

Post: # 31773Post Rivher
May 6th, 2019, 8:52 pm

I just had to wait for Trump to win the Snooker to collect a decent few quid, then as good as my word I phoned them and closed it, and told the guy exactly what I thought, who will pass on my feeback! Funny for the first time ever, they suddenly offer me £25 free bet as I stopped betting and told them to jog on, I didn't redeem it, and phoned them just now, told the guy who I wasn't rude to believe it or not, exactly what I thought of them and there 'your account is verified' x 6 piss take bollocks! After my calm explanation of why as he asked, he even said fair enough!

They still never replied anything else but the same shit that irrelevant, or tried to address the issue, so I fucked 'em off and chucked 'em. Aint done that for a while! :D

I hate bookies with a passion, total parasites. Bleed the losers and restrict the winners. But that is another story.

I will miss it to a degree, but I don't even get any BOG or anything that everyone else gets so bollocks to them! Treat me like a cauliflower, fuck off. I was good though, ten years ago I would have been screaming down the phone and taking it out on the poor employee who has nothing to do with that department of wankers.

Anyone use Betdaq here? :mrgreen:

Question Reference # 190420-001695

Date Created: 20/04/2019 12.43 PM
Date Last Updated: 02/05/2019 12.53 PM
Status: Solved

You’ve received this email from our Online Support Centre. Please see below for details. Thanks.

Betfair

(02/05/2019 12.53 PM)
Hi There,
Your Betair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(02/05/2019 08.20 AM)
Actually im glad you are imcompetent.


Obviously I do not want my account closed as I have live bets on it still, so that was an oversight by me.


I will be phoning Betfair about this. It really is a joke you treat customers like objects of entertainment.


I will be leaving you soon as Judd Trump wins the Snooker.


Thanks for being totally and I mean TOTALLY useless, taking the piss and not sorting out the issue with my paypal.


As you do not put
a name to your 'the account is verified' pointless replies, I will be asking Betfair to look into it. Unless the whole team there are just trying to antagonise customers, them someone should be unhappy about the way you have NOT dealt with my issues and ignored me.


Dreadful behaviour, and I wont put up with it, would now rather use Betdaq.

(01/05/2019 11.08 PM)
Close my account right now, I really am done with you!

Unreal you repeated the same thing for the fifth time!

Glad you treat customers with complete and utter contempt.

I don’t want to give you another penny now, so close it.

Go on reply again how my account is verified as a response.

Literally never known anything like this with any company ever.

I really just want my account shut, which part of that or literally anything I ever wrote do you not get?
(Apart from apparently all of it����).

What a way to treat a long term customer, I won’t put up with it.

Shut it in every way!

Thanks very much for letting me know my account is verified, that will help me be able to deposit with Paypal won’t it?

I’ll be phoning next so please just close my account!!!





Get Outlook for iOS

Service

(01/05/2019 01.29 PM)
Hi There,
Your Betfair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(30/04/2019 03.36 PM)
Tell you what this is the final straw. So if you want to carry on being smart and taking the piss instead of sorting it out, instead now close my account permanently, once too many times, I’m a customer with an issue so I have now given up.

Seriously never known anything like this and you now have taken the piss once too often, instead of sorting out the problem. You think this is funny?

So shut my account as you won’t fix the issue and keep saying the same thing, I
can’t imagine you can’t read anything I wrote, so if you want to continually take the piss I’ll go elsewhere to bet.

Please confirm you have closed it and an other accounts in my name. I wonder if you can manage that without telling me my account is verified?

Total idiots, and you want to clown about and treat me like a fool this is the result!

Goodbye

Simon Marks



Get Outlook for iOS

From: Betfair Support
Sent: Tuesday, April 30, 2019 3:19:16 PM
To:
sixx@hotmail.co.uk
Subject: Betfair Customer Service

(30/04/2019 02.19 PM)
Hi There,
Your Betfair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(29/04/2019 11.40 AM)
Oh my god are you really this completely and utterly stupid.

I’m sorry for being rude but you just can’t have read anything!

You are the pits and I mean the pits for customer service.

I mean how long it been now I can’t deposit with Paypal?

You totally ignore the reason I had to contact you, and keep
Repeating that my account is verified!

If you can’t fix it I’ll be shutting down my account.

Perhaps now you can actually read the problem I’m
having. Stop repeating to me my account is verified, I knew that many years ago, and fix my ability to deposit with Paypal, as now I’m running out of patience with your total stupidity or ignorance.

Please read the actual problem and stop telling me my account is verified as that is irrelevant!

If you still don’t get it call me and I’ll explain!!

Simon

Get Outlook for iOS

From: Betfair Support
Sent: Monday, April 29, 2019 11:54:01 AM
To: sixx@hotmail.co.uk

Subject: Betfair Customer Service

(29/04/2019 10.53 AM)
Hi There,
Your Betfair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(29/04/2019 12.27 AM)
My God you are either on a wind up or totally stupid?

Did you read the last reply?����������������

Get Outlook for iOS

(25/04/2019 04.48 PM)
Hi There,
Your Betfair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(25/04/2019 12.51 PM)
Hi


glad I waited 3 days for you to tell me my account is verified! What has that got to do with the fact I can not use my paypal to deposit on there?


I thought it meant I could now do that, but nothing has changed at all and I get the same message when I do try!


I attach a photo so perhaps you can understand the issue now and resolve it please?


Best Regards


Simon Marks



From: Betfair Support
Sent: 25 April 2019 11:48
To:
sixx@hotmail.co.uk
Subject: Betfair Customer Service

==================== image File Attachment ====================
Betfair.png, 149455 bytes, Added to incident

(25/04/2019 11.48 AM)
Hi There,
Your Betfair account is active and fully verified. If you have any further queries please do not hesitate to contact us.
Kind regards,
Betfair Customer Service


(23/04/2019 09.17 AM)
Hi Simon

Thanks for getting in touch.

We have raised this with our Payments team who are looking in to this issue. We will get back to you with an update. Apologies for the inconvenience caused.

Please note: We no longer have an e-mail service. We have done this to improve our service to you. The reason being is that Live Chat and Phone are immediate tools, and this means that we can respond to your query quicker and more efficiently.
Where can I find these options?
For Live Chat and Phone details please visit our help pages: https://support.betfair.com/app/contact_us/ .



Thanks,



Betfair Customer Service

(21/04/2019 02.50 PM)
I’m not trying to add anything it’s already on the account as thedogandroam@gmail.com

When I go to deposit with it I get the error message as described previously.

Can you sort it so I can deposit with this Paypal address please?

Get Outlook for iOS

(21/04/2019 02.39 PM)
Hi Simon

Thanks for getting in touch.

Can you please send us the Paypal email you are trying to add in order to be able to locate it for you.

Please note: We no longer have an e-mail service. We have done this to improve our service to you. The reason being is that Live Chat and Phone are immediate tools, and this means that we can respond to your query quicker and more efficiently.
Where can I find these options?
For Live Chat and Phone details please visit our help pages: https://en-betfair.custhelp.com/app/contact_us/ .


Thanks,

Neil

Betfair Customer Service

Rivher
Posts: 2066
Joined: June 24th, 2017, 4:36 am
Location: Yappsville
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31787Post Rivher
May 6th, 2019, 10:31 pm

This Forum has gone downhill.

Where's the yeah that's all very well and good, but is your account verified repost by the resident comedians? :D

I should have phoned them and recorded it and asked if my account is verified and had a bit of fun with it. Actually I should phone them and when they go its closed you closed it I will go yeah that's fine, but is it verified?

Probably some disgruntled employee, surely that isn't in the Betfair Customer Care Charter? :help:

I did start being polite, Neil was charming initially, pretty fucking odd way to behave though don't you think?

Wound me up as my card was stolen and had to stop it as a load of contactless payments went through, so I couldn't deposit when I needed to!

BetMugs.

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Random1002
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31788Post Random1002
May 6th, 2019, 11:10 pm

Well - did you get Outlook for iOS ?

Rivher
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31794Post Rivher
May 7th, 2019, 7:44 am

Random1002 wrote:
May 6th, 2019, 11:10 pm
Well - did you get Outlook for iOS ?
Yeah and my account has been verified. :D

Still can't deposit with Paypal though! :help:

bilthebandit
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31815Post bilthebandit
May 7th, 2019, 11:45 pm

Got a email from Unibet asking for ID to verify my account WTF don't think I have ever had one with them and certainly not with my current email unless I am really suffering from dementia haha.

Marky147
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31816Post Marky147
May 8th, 2019, 1:13 am

bilthebandit wrote:
May 7th, 2019, 11:45 pm
Got a email from Unibet asking for ID to verify my account WTF don't think I have ever had one with them and certainly not with my current email unless I am really suffering from dementia haha.
They bought Stan James, so that's probably it.

caaaant
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31820Post caaaant
May 8th, 2019, 3:40 pm

The first online casino/ bookie to employ customer service staff who have a clue about customer service and all products will rinse it.
They get paid very little, so pay them more and get the cream of the crop to service your customers...easy game innit?

At SJ I used to insist all poker customer service agents played poker and understood the game and frustrations.
Now, you get general customer service departments, most know a bit about sports, less about casino and in general fuck all about poker.

Makes me mad...

Rivher
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Joined: June 24th, 2017, 4:36 am
Location: Yappsville
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31821Post Rivher
May 8th, 2019, 4:45 pm

caaaant wrote:
May 8th, 2019, 3:40 pm
The first online casino/ bookie to employ customer service staff who have a clue about customer service and all products will rinse it.
They get paid very little, so pay them more and get the cream of the crop to service your customers...easy game innit?

At SJ I used to insist all poker customer service agents played poker and understood the game and frustrations.
Now, you get general customer service departments, most know a bit about sports, less about casino and in general fuck all about poker.

Makes me mad...
Steady on son, you'll lose all your hair if you carry on like that? :shock:

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Scooby666
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31822Post Scooby666
May 8th, 2019, 5:53 pm

bilthebandit wrote:
May 7th, 2019, 11:45 pm
Got a email from Unibet asking for ID to verify my account WTF don't think I have ever had one with them and certainly not with my current email unless I am really suffering from dementia haha.
I've jst had an email from them saying my account is now closed

Didn't realise i even had an account with them

bilthebandit
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Joined: June 24th, 2017, 8:58 pm
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31824Post bilthebandit
May 8th, 2019, 6:10 pm

Scooby666 wrote:
May 8th, 2019, 5:53 pm
bilthebandit wrote:
May 7th, 2019, 11:45 pm
Got a email from Unibet asking for ID to verify my account WTF don't think I have ever had one with them and certainly not with my current email unless I am really suffering from dementia haha.
I've jst had an email from them saying my account is now closed

Didn't realise i even had an account with them

OBV you overlooked Noddys post m8!!!! understandable :hide: :D

Rivher
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Joined: June 24th, 2017, 4:36 am
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Re: Betfair jokers! Read from bottom up (ooerr!)

Post: # 31827Post Rivher
May 8th, 2019, 10:49 pm

bilthebandit wrote:
May 8th, 2019, 6:10 pm
Scooby666 wrote:
May 8th, 2019, 5:53 pm
bilthebandit wrote:
May 7th, 2019, 11:45 pm
Got a email from Unibet asking for ID to verify my account WTF don't think I have ever had one with them and certainly not with my current email unless I am really suffering from dementia haha.
I've jst had an email from them saying my account is now closed

Didn't realise i even had an account with them

OBV you overlooked Noddys post m8!!!! understandable :hide: :D
Nutkins, one day a reply will make sense? :help:

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