i give up

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bilthebandit
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i give up

Post: # 27657Post bilthebandit
December 4th, 2018, 11:21 pm

Tried AGAIN to sort out the crap with bet 32 acc and pretty much the same result although not called a money launderer this time.

Tho I was pretty reasonable in the convo "didn't swear once" haha tried to copy and paste the convo but unable to for some reason but it all boils down to me proving loads of documents ect to prove who I am and as I don't do computer crap or own a supadupa zphone which controls your life I cant provide all this crap.


Sure its reasonable enough if I scoop a nice little earner tp go out of my way to produce identity ect but to make a little deposit????? hell no.


If this post upsets anyone sry but reckon I am being pretty diplomatic tbh and the freebies ect to the forum apprieciated even if I cant play however cant stand being treated like a calliwhatever by any organization.end of rant,


rolf as I type end of rant an advert for 32 comes on the box is that deja vu sods law or perfect timing haha.

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Ladymuck
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Re: i give up

Post: # 27662Post Ladymuck
December 4th, 2018, 11:53 pm

bilthebandit wrote:
December 4th, 2018, 11:21 pm
Tried AGAIN to sort out the crap with bet 32 acc and pretty much the same result although not called a money launderer this time.

Tho I was pretty reasonable in the convo "didn't swear once" haha tried to copy and paste the convo but unable to for some reason but it all boils down to me proving loads of documents ect to prove who I am and as I don't do computer crap or own a supadupa zphone which controls your life I cant provide all this crap.


Sure its reasonable enough if I scoop a nice little earner tp go out of my way to produce identity ect but to make a little deposit????? hell no.


If this post upsets anyone sry but reckon I am being pretty diplomatic tbh and the freebies ect to the forum apprieciated even if I cant play however cant stand being treated like a calliwhatever by any organization.end of rant,


rolf as I type end of rant an advert for 32 comes on the box is that deja vu sods law or perfect timing haha.
Oh, thought you had pulled up one of my old posts :hide:


But on a serious note MrBandit I feel your pain. Same thing happened to me on PartyPoker. And I gave up.

I had given my passport but the pic was wrong and then I didn't have the right bits in it then attachment didn't work and I just said fuck it i don't want it that much to be bothered.

But then I did need it and I had to take the time. I was the same I really dont do sending stuff online but got there in the end. And it was great to have it ready to lift and nice chunk of live win.


So haven't you got photo ID ? passport ect .. If you do then get help from the youngsters around you. they will know how to do it all.

Failing that go to your local library they have PCs and there will be someone there to help you out and you can do it all via your email from there. Someone can photo your stuff and email it to you and you forward it to 32red.

It would be a terrible thing if you missed all the games over Xmas and god knows when we will do it again... so get off your butt tomorrow and get down town and you will be ready for the weekend.

Besides I may be a man or 2 down and I might need to steal you for myself as they have not a single player I would touch with a barge pole. (well ok maybe one or 2 at a push), and I don't want to be forced to take any Donkeys. :mrgreen: :help:

silverfox46
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Re: i give up

Post: # 27666Post silverfox46
December 5th, 2018, 12:21 am

had similar with 32red Bill had to send photo ID d/license and recent utility bill or b/statement, within the last 90 days, all this cos i went to draw 500 out my acc. Got message "your acc has not been verified" yet i'v deposited £40, 2-20s in the last 12 months, took 5 weeks to sort out, not good m8, they dont mind taking your deposits but when it comes to withdrawals not so hot. :bang: :bang:

Theadder4
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Re: i give up

Post: # 27667Post Theadder4
December 5th, 2018, 12:34 am

Same here,no prob depositing,then i win a few quid and they wont let me withdraw,have to verify account ,tried twice still no good.
Know the site does some freebies for the forum,but the sites a joke,would advice people not to play there.

bilthebandit
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Re: i give up

Post: # 27668Post bilthebandit
December 5th, 2018, 1:17 am

Don't mind the grief if your withdrawing a lump remember having all sorts of crap after winning 4k on pokerroom years ago and sending them id and shite to get a cheque in $$$$$ and waiting 3 weeks to get it and 4 weeks for it to clear haha but never had probs with hills laddies PS and a few others esp a little site like poker trillion were I took some 100k out with no problems at all although I think Lizard and others did when they were in the shite like a few other sites when the bubble burst a bit.


Don't play any serious poker at all now as I cant really concentrate for long periods " falling asleep after a couple of hours haha) nor have any real interest in grinding away for 60 hours a week but just a bit of fun and screwing around looking for shops to send photocopies of passport and leccy bills aint my idea of fun.


Shame really would have liked to play on Muckys side for the wind up haha.

Theadder4
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Re: i give up

Post: # 27669Post Theadder4
December 5th, 2018, 3:15 am

What made me mad was the reason they gave me.
They said i had to verify my account for my own security to keep my funds safe.yet i never veryfied my account,and they had no problem letting me play poker or bet with the funds in my account,how do they know it was me betting/using the money,and it wasnt someone else,they were not giving a fuck about protecting my funds then, never trust a site that doesnt let you withdraw your money,especially if they are lying to you about the reasons.

bilthebandit
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Re: i give up

Post: # 27670Post bilthebandit
December 5th, 2018, 6:16 am

Total bollox Dougie if they are returning the cash to the same card that you use to deposit.

Have had minor issues with stars due to cards expiring ect and dopey bugger here sticking wrong numbers in but has always been resolved without the expense and time trawling round looking for ppl to send documents for you.


At least when I cocked my account up on SJ Rich could get his fat ass off his sunlounger put his cocktail down do a quick twerk before pressing a few buttons and voila you can play again.haha

caaaant
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Re: i give up

Post: # 27671Post caaaant
December 5th, 2018, 8:26 am

Bill- this is all due to the UK gambling legislation, not 32Reds fault.

Opearors can now face fines up to 10's of millions of pounds should they be found not to have completed KYC checks which are required by law on withdrawals. The legislation staes (may have changed since I left SJ) that a check on the customer (age verification I think) be made within 3 or 4 days of a UK account being created. There are many ways of doing this automatically via electoral rolls and other things most operators sub out to a 3rd party. So that's why you are generally not asked for prrof of ID when making an initial deposit, most companies have completed an auto check which is within the requirements.

New anti-money laundering directives have meant a bigger headache for operators when requesting a withdrawal, again this is UK Gambling Commission requirements, do not comply and pay a 20 million quid fine. Proof of ID is definitely required (hard copies this time, not an auto check like on deposit). Also at times they may request proof of funds, how you got the initial funds to deposit. Again, legislation, nit some weird thing an operator does to frustrate you.

So instead of directing your anger at an entity which has little say over the process you have to go through, contact the UK Gambling Commission, good luck with that though.

To give some balance, I created poker accounts at Unibet, Stars, Coral and Party earlier this year after moving my accounts from my Spanish registered address to Gib. I had to give ID to all of them, I have had to send proof of funds to two. It took ne 8 attempts to get the docs authorised at one gaff..8!!

Way of the world now mate and why the people you previously mentioned did not have the same "hassle", the legislation was not in place then.

The issue is that CS staff, who are paid a pittance have just a basic knowledge of legislation and seem scared/ not knowledgeable enough to state the rules as required by the gambling commission, so give you crap excuses. This is something I changed while at SJ, all poker support staff knew their shit inside out, if not they were offered training. If I reviewed emails/ chats and saw bullshit excuses, the agent was corrected. Decent poker support is super hard to come by now, most of it is dealt by sports/ casino support who have no clue.

Gl and get on with sending the required docs you old git.

bilthebandit
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Re: i give up

Post: # 27672Post bilthebandit
December 5th, 2018, 9:55 am

That fine Rich and your answer as eloquent as ever and even an ol git like me can understand the reasons as you have written however that's not what pisses me off nor really is having to provide ID ect when making a withdrawl a pain in the ass yup but I can see why.

Reason I am turning green is covered by the last bit of your post and the automatic message I am getting from the site.

It says "you have used this card before" wtf is all that about and makes me think I have fuked up the account one way or another so end up rattling an already battered brain wondering what I did and I asked numerous times what I did in error and the reply EVERYTIME was "the security team wont let you know" effectively!!! even more annoying when your already questioning yourself about being a silly calliflower.

Truth is that too much to ask for a simple " due to usual Tory boy bollox (sry Lizard Plum and Tim had to get that in) haha we are having to verify everyones ID and there is no way round this.

instead in round 1 I got "we don't believe this card is yours" and its being used for money laundering !!!! I wish haha + a load of other fanny.

Last night again a "gov interference our hands are tied" explanation would suffice instead of leaving me yet again into thinking I cocked summat up more so when you are a tad batty and forget what day it is EVERY goddam day haha

You can send the stuff via your smartphone not really helpful when your up to date techo abilities are akin to Fred Flintstones.


I realise most and especially the young whippersnapper wanna be poker gods who are the backbone of the generated income of site are fully technology savvy and can do all these things in 30 sec but alienating ol feckers who need hours to suss out again how to send a email is not the best business model.

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Ladymuck
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Re: i give up

Post: # 27673Post Ladymuck
December 5th, 2018, 10:00 am

caaaant wrote:
December 5th, 2018, 8:26 am
Bill- this is all due to the UK gambling legislation, not 32Reds fault.

Opearors can now face fines up to 10's of millions of pounds should they be found not to have completed KYC checks which are required by law on withdrawals. The legislation staes (may have changed since I left SJ) that a check on the customer (age verification I think) be made within 3 or 4 days of a UK account being created. There are many ways of doing this automatically via electoral rolls and other things most operators sub out to a 3rd party. So that's why you are generally not asked for prrof of ID when making an initial deposit, most companies have completed an auto check which is within the requirements.

New anti-money laundering directives have meant a bigger headache for operators when requesting a withdrawal, again this is UK Gambling Commission requirements, do not comply and pay a 20 million quid fine. Proof of ID is definitely required (hard copies this time, not an auto check like on deposit). Also at times they may request proof of funds, how you got the initial funds to deposit. Again, legislation, nit some weird thing an operator does to frustrate you.

So instead of directing your anger at an entity which has little say over the process you have to go through, contact the UK Gambling Commission, good luck with that though.

To give some balance, I created poker accounts at Unibet, Stars, Coral and Party earlier this year after moving my accounts from my Spanish registered address to Gib. I had to give ID to all of them, I have had to send proof of funds to two. It took ne 8 attempts to get the docs authorised at one gaff..8!!

Way of the world now mate and why the people you previously mentioned did not have the same "hassle", the legislation was not in place then.

The issue is that CS staff, who are paid a pittance have just a basic knowledge of legislation and seem scared/ not knowledgeable enough to state the rules as required by the gambling commission, so give you crap excuses. This is something I changed while at SJ, all poker support staff knew their shit inside out, if not they were offered training. If I reviewed emails/ chats and saw bullshit excuses, the agent was corrected. Decent poker support is super hard to come by now, most of it is dealt by sports/ casino support who have no clue.

Gl and get on with sending the required docs you old git.
So, creating poker accounts were you?

What are you doing on the 9th and the 16th?

I really couldn't think of anything nicer than you coming to join us for KKARcrash. especially if you play for the reigning Champions, the undefeated AR.

You know you want to.



And I agree, Bill get off your ass and just do it (library).... it's a pain but then it's done. If you send your stuff in then you can badger them to hurry it along, then you have something concrete to moan about. TBF you can't moan about their side if you don't bother to do your side. Come on, I love your banter and nothing KK is the same without you. (Moany old git)

caaaant
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Re: i give up

Post: # 27676Post caaaant
December 5th, 2018, 10:21 am

Haha!

I feel your pain Bill.
Comes back to underpaid personnel who are not adequately trained. An area which affects all gaming sites IMO.
If they got that right profits roll in.

Easiest way to send - take a picture on your phone and email it from there...

Open the gallery, highlight the pic and share via email - it should attach it automatically if you have an email acc on your phone.....although that's what took me 8 attempts with Unibet...their support is WAY the worse I have had the pleasure to deal with. It took a threat to take them to the Gambling commission to sort it.

silverfox46
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Re: i give up

Post: # 27677Post silverfox46
December 5th, 2018, 10:31 am

Bill, a bit like you i'm an old fart who carn't be arsed with modern tech, the younger ones have grown up with it, so pick it up easier, point being you can supply all docs etc on a smart phone and attach to email to support @32red. If you know anyone with a smart phone i'm sure they can do it for you no need to leave your house. Simply take photos of relevant docs attach to email job done, gl m8 i feel your pain.

T8MML
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Re: i give up

Post: # 27681Post T8MML
December 5th, 2018, 11:34 am

Simple retort Bill. Ask them to prove evidence that your money is ring fenced and protected against bankruptcy, liquidation and administration. Seems fair to me.

bilthebandit
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Re: i give up

Post: # 27683Post bilthebandit
December 5th, 2018, 11:51 am

Nice advice peeps but again probs,only person round here I know with a smartphone is the batty ol step fathers 22 year old hooker haha my 5 quid from asda phone wont cut the mustard.


Library,need to find where it is then go out in the bloody cold and a 10 15 min drive into Derby center,just when the engine atlast starts blowing out hot air I goto park up and pay £3.50 parking fee stick the wooly hat on and brave the shitty wet weather and hope I don't get pneumonia or mugged by the horde of eastern European "visitors" or fall over one of the hundreds of homeless sleeping anywhere and fend off 1000s trying to cadge a fag.

After surviving all that I go in library prob have to find some spotty nose kid to operate some printer or summat and pay a fiver or the like to send documents providing I got the right addy and correct bumf required and no gtee of that haha.


Then need to hit Burgerking a must every time I venture into this warzone and blow another fiver on scoff and a coffee whilst I try to remember where the fuk I parked the car then hope I don't get lost trying to make my way back to said car making sure I breathe as little of the cancer inducing fumes spewing from all the cars taxis and buses as possible then hope the sat nav gets me home beeping just in time to avoid myself blasting past a speed camera at 33 mph and a 100 quid fine.


Or I can stay at home feet up coffee in hand and watch Jeremy Kyle or the Brexit fiasco unfolding in the house of commons and fighting hard to win a 1 buck 8 game 3\6 outta 105 with the life changing sum of 26 bucks up top decisions decisions decisions :D :D :D

T8MML
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Re: i give up

Post: # 27685Post T8MML
December 5th, 2018, 12:27 pm

Fk me Bill you make me look like a NASA scientist mate.

bilthebandit
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Re: i give up

Post: # 27686Post bilthebandit
December 5th, 2018, 12:43 pm

T8MML wrote:
December 5th, 2018, 12:27 pm
Fk me Bill you make me look like a NASA scientist mate.
Yup Tim and only 3rd in my big game just enough for the parking meter and Quarter pounder with cheese meal dammit no nuggets.

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